Challenge:The process of troubleshooting or setting up services with the assistance of providers often requires users to provide their account credentials for the provider to log in and identify potential issues or provide assistance. However, this approach can inconvenience users afterward if they need to change their passwords or provide multiple sets of credentials due to different contexts.
Solution:The MQloud platform incorporates a “Login As” feature, enabling providers to log in under user authorization. With this functionality, providers can access the system using the user’s permissions and settings to assist in troubleshooting, thereby enhancing overall troubleshooting efficiency.